Absolutely! If the accident only takes about five minutes to clean, we will clean it during the visit at no extra charge. If it is a large mess and will take longer to clean, we will send you a message asking if you'd like us to schedule a cleaning visit later in the day (because our employees have other animals waiting for care.) Please do note that these cleaning visits are $50/hour, often because we will have to stop and grab gloves to clean certain biohazard messes.

We've consulted with veterinarian customers who have advised us that vaccinations will help keep animals safe. We're kind of obsessed with keeping animals safe, so we do require the following:
For cats: Rabies
For dogs: Rabies and DHPP
If your dog is joining us on a hike or if you'd like us to take them to a dog park, we also require Bordetella.
PS: You can usually call your veterinarian and ask for your pets' vaccinations to be emailed to us at hello@sugarhousedogs.com

Yes - 100% of your tips go to the employees who cared for your pets. If you'd like your tip distributed to a specific employee, just let us know! Thank you in advance for leaving your Animal Specialist a tip!

Credit/Debit Processing
ACH/e-check

We no longer accept venmo, cash, or checks.

Please don't! Our employees safety isn't negotiable, so we won't enter any home that is left unlocked.
To give us access to your dwelling, please choose from one of these options:
- put your door code in your profile (free!)
- leave us a hidden key under a mat or in a lockbox at your property (free!)
- leave your key with your apartment front desk (free!)
- have us store your key in our secure and locked space (free!)
- have us pick up and drop off your key to and from you ($15)

Unfortunately we are not equipped to work with aggressive dogs yet. If your pup is nervous with strangers, we strongly encourage you book an in-person meet+greet with one of our employees.

We're tired of collecting other companies' lost dogs during hikes and returning them home. When other dog hikers take 4-8-12 or more dogs, it's impossible to safely care for them all. Not only is the hike dangerous, but we've seen people cram 8 dogs into a small car and drive away with a dog in the drivers seat, so the hiker was barely able to reach the steering wheel. We're sick of this, so:
‍
We only take 2 customer pups per employee.
Why is this important?
‍
1. We don't have to pick up a 3rd pup, so no 2 pups are ever left alone in the car together.
2. Both pups can safely wear a seatbelt and have plenty of space in the car.
3. We don't have to divide our attention between many pups during the hike!

Not yet!

Salt Lake City, UT: Sugar House Veterinary Hospital
Park City, UT: Silver Creek Animal Clinic

Giving back and doing good for the world is part of why we started this, second only to providing pets with the best care. We're still relatively small, but as we grow, check out our plans for doing good in the world. Currently, we:
- donate monthly to the Walking Wild Rescue
- serve on the board of Girls on the Run
- pay our employees out of pocket to rescue any dogs that aren't with an owner, during their shifts

All employees are first and foremost, serious animal lovers. We're talking completely obsessed animal advocates who have to greet every dog they pass on the street, who end up talking to dogs at parties more than people, who volunteer at shelters, who foster kittens, and who truly want to make the lives of animals better.

Employees have experience with animals, are completely comfortable with them, and are excited to learn more about their behavior.

Being very detail-oriented, having a generally positive attitude, and showing extremely reliability are a must.

All employees must also be over 18, have a reliable car and phone, be able to lift 50 lbs, and be able to walk many miles per day.

Yes.

‍Yes! You are welcome to schedule an Additional 30 Minute Meet+Greet in which an employee will come to your home and meet you and your pets (this is $22.)